1 - Overview
You can find the link of this document on the bottom (footer) of each page with title "Privacy". The word "Privacy" in the link title can easily be found and intuitively describes the meaning of the link.
2 - Logs, the default information we collect
When opening our website, by default, our web-servers automatically stores your public IP address (at the moment of browsing). With public IP address is associated the below information:
- Your location (country and maybe even city)
- Your internet service provider
- Number of visits in general
By default, along with public IP address we collect:
- Information about your device
- Browser type
- Operating system
This is necessary for a normal, optimized and secure operation. Except the country, the above information is not structured or organised but is just stored (by default) to be used by IT department only to track cases of cyber attacks.
3 - Anonymous visits
Users can visit our site anonymously, without the need of creating an account. Even anonymously we collect the default information mentioned above (Public IP, Browser, Operating System Etc.)
4 - Contact form and support center
To use our contact form or support center you may be asked to enter your name, email, message and optionally your phone number. These details are stored on our system and can be accessed only by authorized staff in order to proceed with your request. This information will be used only during the issue/request you have. When the issue/request is solved this information will be deleted together with the ticket (7 days after marked resolved)
5 - Account
When registering an account on our website, as appropriate, you may be asked to enter username, email address, and passwords.
Avatar and username may be public so please choose them with care.
First name, last name, email, address, phone number, company name, company VAT, will not be published/shared and will be used only for internal purpose only.
Passwords are stored in encrypted format which cannot be reversed to its original form. We always compare encrypted passwords to check for the successful login.
The reset password procedure creates a new temporary (a randomly one) password. This password will be sent via email and for this reason it may be stored on our logs. We suggest our users to change it as soon is possible.
6 - Cookies
We use a technology called "cookies" to customize the dynamic content served by our website. Cookies are small files placed on your computer through your web browser (if you allow) to recognize your computer and web browser when you use our service. Inside cookies is placed a unique ID (randomly-generated number) from our web-servers to remember certain information.
To learn more about cookies please click here.
7 - Third-party links
Occasionally, at our discretion, we may include or offer third-party links on our website. Please be aware that we, BLUNAVI, are not responsible for the privacy practices of such other sites. These third-party sites have separate and independent privacy policies.
To protect the integrity of our service you are welcomed to send us every feedback about these sites.
8 - For children under 13 yo
This service is not specifically intended to be used by children under the age of 13 years old. In this case, parents are responsible for their child’s internet safety. Because of the nature of our service we can't differentiate visitors by age but if we have such information we are committed to protect children's privacy.
9 - Third-party disclosure
We do not sell, share, trade, or transfer to outside parties your Personally Identifiable Information without your consent.
- We may release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
- Non-personally identifiable visitor information may be published for marketing purpose, in form of statistics.
10 - Security
Every connection made through your browser to our servers is SSL (Secure Socket Layer) encrypted. This is important to protect your privacy because the information passes a long way before reaching our servers. Your information (files, requests Etc.) cannot leak during the way to our servers.
We do not store details of your credit/debit card.
Your personal information is stored behind secured systems and is only accessible by a limited number of persons with special access on it, and are required to keep the information confidential. Storage may accessed by BLUNAVI administrators with special credentials only during maintenance or other issues. During these interventions they activity/commands will be logged in order to guarantee a safe and transparent process.
11 - Modify your content
Our service allows you to change or modify information previously provided. In order to maintain a professional and appropriate content, some informations require manual checking from our operators (Example: avatars).
12 - Contacting Us
Rr. Frang Bardhi, Qendra Tregtare Kristal, 1019, Tiranë / Albania